Refund Policy

1. Eligibility

Unused eSIM plans that have never been installed may qualify for a refund. Once a profile is installed or data has been used, the plan is generally non-refundable.

2. How to request

Contact support with your order number. We review eligibility and process approved refunds to the original payment method.

3. Timing

Approved refunds typically appear within 5–10 business days depending on your bank or card issuer.

4. Contact

Refund questions: support@globegoesim.com.